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系統識別號 U0026-0107201314583500
論文名稱(中文) 定期海運業知識移轉、服務能力與組織績效關係之研究
論文名稱(英文) Knowledge Transfer, Service Capabilities and Organizational Performance in the Container Shipping Industry
校院名稱 成功大學
系所名稱(中) 交通管理學系碩博士班
系所名稱(英) Department of Transportation & Communication Management Science
學年度 101
學期 2
出版年 102
研究生(中文) 嚴文利
研究生(英文) Wen-Li Yen
學號 R56001376
學位類別 碩士
語文別 中文
論文頁數 123頁
口試委員 指導教授-呂錦山
口試委員-林正章
召集委員-楊清喬
中文關鍵字 定期海運業  知識移轉  服務能力  組織績效 
英文關鍵字 Container Shipping Industry  Knowledge Transfer  Service Capabilities  Organizational Performance 
學科別分類
中文摘要 本研究目的在探討臺灣地區定期海運業內知識移轉對於服務能力與組織績效影響之研究。研究方法係透過問卷調查方式,並採用結構方程模式進行分析;經由119位主管階層以上之填答者,研究結果顯示「知識移轉」對「服務能力」有正向影響,「服務能力」對「組織績效」亦存在正向的影響關係。然而在「知識移轉」對「組織績效」的影響,在本研究中並沒有得到顯著性的驗證支持,由於「服務能力」扮演著完全中介的角色,此結果可得知「知識移轉」可透過「服務能力」間接影響到「組織績效」。此研究結果可提供臺灣地區定期海運業者在履行知識移轉與營運管理之參考。
英文摘要 This study aims to examine the effects of knowledge transfer, service capabilities on organizational performance in the container shipping industry. A Structural Equation Modeling (SEM) was employed. Data collected from 119 supervisors or above who are working for the container shipping companies in Taiwan. Results indicated that knowledge transfer positively affects service capabilities, whereas service capabilities had a positive influence on organizational performance. However, the impact of knowledge transfer on organizational performance is not supported in this study. This research found that service capabilities play a mediating role between knowledge transfer and organizational performance. Practical implications and knowledge transfer suggestions from the research findings for container shipping companies were discussed.
論文目次 表目錄 iv
圖目錄 vi
第一章 緒論 1
1.1 研究背景與動機 1
1.2 研究目的 4
1.3 研究範圍與限制 5
1.4 研究架構 6
第二章 文獻回顧 8
2.1 定期海運業簡介 8
2.1.1 定期海運業之定義 8
2.1.2 定期海運業之現況 9
2.2 知識移轉 17
2.2.1 知識之定義 17
2.2.2 知識移轉之定義 20
2.2.3 知識移轉相關研究 23
2.3 服務能力 25
2.3.1 服務之定義 25
2.3.2 服務能力之定義 26
2.3.3 服務能力相關研究 27
2.3.4 海運業服務能力相關研究 29
2.4 組織績效 32
2.4.1 組織績效之定義 32
2.4.2 組織績效之相關文獻 32
2.5 小結 35
第三章 研究方法 36
3.1 概念式研究模式與假設 36
3.2 研究變項之操作性定義及衡量 40
3.2.1 知識移轉 40
3.2.2 顧客服務能力 41
3.2.3 組織績效 42
3.3研究問卷設計 43
3.3.1調查方法 43
3.3.2研究問卷設計流程 43
3.3.3問卷內容 45
3.4資料分析方法與應用 45
3.4.1敘述性統計分析 45
3.4.2因素分析 46
3.4.3信度與效度分析 46
3.4.4變異數分析 47
3.4.5驗證性因素分析 48
3.4.6結構方程模式分析 48
3.5 小結 49
第四章 定期海運業知識移轉、服務能力與組織績效關係分析結果 50
4.1 回收樣本之基本敘述統計分析 50
4.1.1 問卷回收概況 50
4.1.2 樣本回收之無回應偏差檢定 51
4.1.3 基本資料敘述統計分析 54
4.1.4 定期海運業知識移轉、服務能力與組織績效敘述統計分析 56
4.2 知識移轉、服務能力與組織績效因素分析與信度分析 60
4.2.1 知識移轉問項因素分析與信度分析 60
4.2.2 服務能力問項因素分析與信度分析 66
4.2.3 組織績效問項因素分析與信度分析 70
4.3 樣本特性與因素構面之變異數分析 72
4.3.1 不同公司經營型態與各因素構面之變異數分析 73
4.3.2 公司所有權型態與各因素構面之變異數分析 73
4.3.3 公司成立年資與各因素構面變異數分析 74
4.3.4 公司規模與各因素構面變異數分析 75
4.3.5 公司營業額與各因素構面的變異數分析 76
4.4 知識移轉、服務能力與組織績效各構面相關分析 78
4.5 驗證性因素分析(Confirmatory Factor Analysis) 80
4.5.1 整體測量模式之配適度 80
4.5.2 收斂效度 (Convergent Validity) 83
4.5.3 區別效度(Discriminant Validity) 84
4.6 結構方程式分析結果 86
4.6.1 結構方程式(SEM)建立 86
4.6.2 結構方程模式分析與校估 88
4.6.3 結構方程式模式假設驗證 91
4.6.4 中介效果驗證 92
4.7 小結 95
第五章 結論與建議 97
5.1 結論 97
5.2 實務上之建議 100
5.3 後續研究 102
參考文獻 103
附錄一 問卷 114
附錄二 專家訪談 118
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三、網站資料
1.BRS-Alphaliner 網站, http://www.alphaliner.com/
2.IAIN 網站,www.iainav.org/
3.長榮海運網站,www.evergreen-marine.com/tw/
4.東方海外網站,http://www.oocl.com/eng/Pages/default.aspx
5.現代船運網站,http://www.hmm21.com/cms/company/engn/index.jsp
6.陽明海運網站,http://www.yangming.com
7.萬海航運網站,http://web.wanhai.com.tw/
8.韓進海運網站,http://www.hanjin.com/hanjin/CUP_HOM_1001.do
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